How Our Commissions Work

We value our partnership, and feel that good business is as much about reliability as it is about building a positive, rewarding relationship, and how we handle commissions is a part of it.

Consolidated, Commission Payment Services

Commissions are paid to retail travel agencies for consumed bookings in most retail rate categories, including Rack, Corporate, Best Available, Weekend, AAA, and Retired Persons. Commissions are paid on room rates only and exclude taxes and service charges.

Commissions are not paid on net rates, which generally include Groups, Government, and Travel Industry Rates.

Encanto Hotels and Resorts. provides consolidated, commission payment services available to its hotels for travel agency bookings worldwide. Features and travel agency benefits include:

Consolidated Payments
Twice monthly payments on behalf of participating hotels. Statements are available to all travel agencies, regardless of size. Multi-unit agencies may request "roll-up" payments to the agency’s corporate headquarters.

Detailed Statements
Hotels are identified under brand and logo. The guest name, dates of stay, room rate and commission calculation are detailed for each reservation. Cancellations, no shows and extended/short stays are identified.

Commission Payment Inquiries 
Encanto provides detailed commission payment information for bookings at Encanto hotels. Need to know the payment status of a commission payment or the payment date? Use your assigned agency ID and request your statement. Request an agency ID from This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

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For reservations simply send and email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with the following information. 

Your name ,Guest name
Hotel name and address
Arrival and departure dates
Rate quoted, Agency name, contact info.

Please contact us and join the team at Encanto Resort .